Privacy Policy
Subdivider Australia Pty Ltd ("Subdivider", "we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Who We Are
Subdivider Australia Pty Ltd is an Australian land subdivision consultancy operating across all states and territories. Our website is located at subdivider.com.au.
For privacy enquiries, contact our Privacy Officer at: privacy@subdivider.com.au
2. What Information We Collect
Information you provide directly
- Name and contact details (email address, phone number)
- Property address or suburb
- Details about your subdivision enquiry
- Any other information you include in enquiry forms or email correspondence
Information collected automatically
- IP address and browser type
- Pages visited and time spent on our website
- Referring website or search query
- Device type and operating system
3. How We Collect Information
We collect personal information when you:
- Submit an enquiry form on our website
- Contact us by email or phone
- Subscribe to updates or newsletters
- Browse our website (via cookies and analytics tools)
4. Why We Collect It — Purposes of Collection
We collect and use your personal information to:
- Respond to your enquiries and provide subdivision consultancy services
- Prepare quotes, proposals, and reports
- Send relevant updates, guides, or service information (where you have consented)
- Improve our website content and user experience
- Comply with legal obligations
We will not use your information for any purpose that is incompatible with the reason it was collected, unless you consent or we are required to by law.
5. Disclosure of Personal Information
We may share your information with:
- Service providers — third-party vendors who assist us in operating our website and delivering services (e.g. email platforms, CRM tools), bound by confidentiality obligations
- Professional advisors — surveyors, planners, or legal professionals engaged in connection with your project, with your knowledge
- Regulatory bodies — where required by law, court order, or government authority
We do not sell, trade, or rent your personal information to third parties.
6. Overseas Disclosure
Some of our service providers may be located overseas (for example, cloud infrastructure or email services). Where we disclose personal information to overseas recipients, we take reasonable steps to ensure those recipients handle your information consistently with the Australian Privacy Principles.
7. Cookies & Analytics
Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use our site. Cookies are small text files stored on your device. You can disable cookies in your browser settings, though some site functionality may be affected.
Google Analytics data is aggregated and anonymised. You can opt out via the Google Analytics Opt-out Browser Add-on.
8. Data Security
We implement reasonable technical and organisational measures to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These include encrypted connections (HTTPS), access controls, and regular security reviews.
No method of internet transmission is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
9. Data Retention
We retain personal information for as long as necessary to fulfil the purpose it was collected for, or as required by law. Enquiry records are generally retained for seven (7) years in accordance with Australian business record-keeping obligations, then securely destroyed.
10. Your Rights — Accessing & Correcting Your Information
Under the Australian Privacy Principles, you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate, out-of-date, or incomplete information
- Withdraw consent to direct marketing at any time
To exercise these rights, contact us at privacy@subdivider.com.au. We will respond within 30 days.
11. Complaints
If you believe we have breached the Australian Privacy Principles, please contact us first so we can attempt to resolve your concern. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
12. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be available at subdivider.com.au/privacy-policy.html. Continued use of our website after any changes constitutes your acceptance of the updated policy.
13. Contact Us
Privacy Officer
Subdivider Australia Pty Ltd
Email: privacy@subdivider.com.au